1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to individuals aged 18+ who can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Elevated Garden Zone and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our gardening products including:

• Elevated garden beds and planters
• Grow lights and accessories
• Houseplants and flowering bulbs
• Organic seeds and garden tools

While we strive for accuracy, slight variations in color or size may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Organic seeds (perishable nature)
• Planted flowering bulbs
• Used grow bags
• Custom or made-to-order items

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days after payment confirmation. You’ll receive shipping confirmation with tracking information.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and authorized.

3.4 Shipping

We ship worldwide except to certain Asian countries and remote regions. Options include:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

International shipments may incur customs fees which are the customer’s responsibility.

4. Returns and Refunds

4.1 Returns Policy

We accept returns within 15 days of delivery for most items. To initiate a return:

1. Email [email protected] within 15 days
2. Include order number and reason for return
3. Wait for return authorization
4. Ship items to our Returns Department

4.2 Refund Processing

Refunds are issued within 3-5 business days after we receive and inspect returns. Original shipping fees are non-refundable unless the return results from our error.

4.3 Damaged or Incorrect Items

Contact us immediately with photos of damaged items/packaging. We’ll arrange replacements or refunds at no additional cost.

5. Liability and Disclaimers

5.1 Product Use

You assume responsibility for proper use of gardening products. Follow all manufacturer instructions for grow lights, tools, and planting materials.

5.2 Limitation of Liability

Elevated Garden Zone shall not be liable for:

• Indirect, incidental, or consequential damages
• Issues arising from improper product use
• Delays beyond our reasonable control
• Customs fees or import restrictions

5.3 Warranty Disclaimer

Products are provided “as is” without warranties except where required by law. We disclaim all implied warranties including merchantability and fitness for particular purpose.

6. General Provisions

6.1 Governing Law

These terms are governed by the laws of Massachusetts, USA. Any disputes shall be resolved in courts located in Brockton, MA.

6.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

6.3 Contact Information

Elevated Garden Zone
111 Rosemary Street
Brockton, MA 02302 USA
Email: [email protected]