Shipping & Returns Policy

At Elevated Garden Zone, we’re passionate about helping you cultivate your perfect green space. Our shipping and returns policies are designed to make your gardening journey as smooth as possible.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Options

We offer two convenient shipping methods to serve our global gardening community (excluding some Asian and remote regions):

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

International Shipping

We ship worldwide except to certain Asian countries and remote regions. Please note that international shipments may be subject to customs fees, taxes, or import duties which are the responsibility of the recipient.

Our Green Guarantee Returns Policy

We want you to be completely satisfied with your gardening essentials. If you’re not happy with your purchase, we offer a straightforward returns process within 15 days of delivery.

Step-by-Step Returns Process

Step 1: Initiate Your Return/Exchange

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product name and reason for return/exchange
  • Your preferred resolution (refund or exchange for specific item)

Step 2: Receive Return Authorization

Within 2 business days, we’ll send you:

  • Return authorization number
  • Shipping instructions and return address
  • Any special packaging requirements

Step 3: Package and Ship Your Return

Securely repackage the item in its original packaging with all accessories. Include a copy of your order confirmation and ship to:

Elevated Garden Zone Returns Department
111 Rosemary Street
Brockton, MA 02302
USA

Step 4: Processing Your Return

We’ll inspect your return within 3-5 business days of receipt. You’ll receive email notification when:

  • Your refund has been processed (for returns)
  • Your exchange item has been shipped (for exchanges)

Refund Information

Timing: Refunds are processed within 3-5 business days after we receive and inspect your return. The time it takes for the refund to appear depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Original Shipping Costs: Shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges, we’ll ship your new item once we receive the original product. Standard shipping rates apply unless the exchange is due to our error.

Non-Returnable Items

To protect all our gardening enthusiasts, we cannot accept returns of:

  • Organic Seeds: Due to their perishable nature and potential for contamination
  • Flowering Bulbs: Once planted, these cannot be resold
  • Used Grow Bags: For hygiene reasons
  • Custom or Made-to-Order Items: Including special size garden beds or planters

Damaged or Incorrect Items

If your gardening supplies arrive damaged or incorrect, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Happy Gardening Promise

We’re committed to helping you create your perfect green space. If you have any questions about our policies or need assistance, our gardening-loving customer service team is happy to help!