Returns & Exchanges Policy

At Elevated Garden Zone, we want you to be completely satisfied with your gardening essentials. If for any reason you’re not happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Green Guarantee: We stand by our products just like we stand by our plants. Most items can be returned within 15 days of delivery for a refund or exchange, provided they’re in original condition.

Our Returns & Exchanges Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer care team at [email protected] within 15 days of receiving your order. Include the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Elevated Garden Zone Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange for Specific Item] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our team will send you:

  • Return authorization number
  • Shipping instructions (including return address)
  • Any special packaging requirements

Step 3: Package and Ship Your Return

Please repackage the item securely in its original packaging with all accessories. Include a copy of your order confirmation or packing slip. Ship to:

Elevated Garden Zone
Returns Department
111 Rosemary Street
Brockton, MA 02302
USA

Step 4: Processing Your Return

Once we receive your return, we’ll inspect it within 3-5 business days. You’ll receive email notification when:

  • Your refund has been processed (for returns)
  • Your exchange item has been shipped (for exchanges)

Refund Information

Timing: Refunds are processed within 3-5 business days after we receive and inspect your return. The time it takes for the refund to appear in your account depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Original Shipping Costs: Shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges, we’ll ship your new item once we receive the original product. Standard shipping rates apply unless the exchange is due to our error.

Non-Returnable Items

To protect all our gardening enthusiasts, we cannot accept returns of:

  • Organic Seeds: Due to their perishable nature and potential for contamination
  • Flowering Bulbs: Once planted, these cannot be resold
  • Used Grow Bags: For hygiene reasons
  • Custom or Made-to-Order Items: Including special size garden beds or planters

Damaged or Incorrect Items

If your gardening supplies arrive damaged or incorrect, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Happy Gardening Promise: We’re committed to helping you create your perfect green space. If you have any questions about our returns policy or need assistance with a return, our gardening-loving customer service team is happy to help!