Frequently Asked Questions

About Our Products

What types of gardening products do you offer?
We specialize in elevated gardening solutions including garden beds, planters, grow lights, and indoor gardening systems. Our product range also includes garden tools, accessories, organic seeds, and everything you need to create your perfect green space.
Are your products suitable for beginners?
Absolutely! We cater to all gardening enthusiasts, from beginners to experts. Our products are designed to be user-friendly, and our team is always happy to offer advice to help you get started.
What makes your elevated garden beds special?
Our elevated garden beds are designed for convenience and optimal plant growth. They’re perfect for small spaces, reduce strain on your back, and provide excellent drainage and aeration for healthier plants.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all your payment information. Your security is our top priority.
Do you offer discounts for bulk orders?
While we don’t have a formal bulk discount program, we do offer free shipping on orders over $50. For large commercial orders, please contact us at [email protected] for special pricing.

Shipping & Delivery

How long does shipping take?

We process all orders within 1-2 business days. Delivery times then depend on your shipping method:

  • Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
  • Free Shipping (orders over $50): 15-25 days after dispatch via EMS
Where do you ship to?
We ship worldwide from our headquarters in Brockton, Massachusetts, except to some Asian and remote regions. We’re constantly expanding our delivery network to reach more customers.
Can I track my order?
Yes! All orders come with tracking. Standard Shipping offers premium tracking through DHL or FedEx, while Free Shipping orders can be tracked via EMS.

Returns & Exchanges

What is your return policy?
We stand behind our products. If you’re not completely satisfied, you may return items within 15 days of receipt. Please contact our customer care team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Account & Customer Service

How do I contact customer service?
Our gardening enthusiasts are happy to help! Email us at [email protected] with any questions about products, shipping, or your order.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. We’ll send you instructions to reset your password.

Still have questions? Our team of gardening enthusiasts is always here to help at [email protected]. Happy gardening—wherever you grow!